Staff and office experience · Patient experiences
212 five-star reviews for Dr. Eric S. Millstein discuss staff and office experience. Patients describe Dr. Millstein as knowledgeable, professional and caring. Their stories also speak to compassionate care and clear explanations. Read their words, learn what mattered to them, and bring the questions that matter to you to your next visit.
Read the full patient accounts and original sources below. Review totals reflect the source ratings available here.
A person behind your care
Dr. Eric Millstein is a board-certified, fellowship-trained orthopedic surgeon and co-founder of Commons Clinic, where he helps lead a new, more connected model of musculoskeletal care. He specializes in total joint replacement of the knee and shoulder, as well as sports medicine and arthroscopic surgery, including ACL reconstruction, rotator cuff repair, and joint preservation. Known for delivering excellent outcomes and faster recoveries, Dr. Millstein combines surgical expertise with a personal, attentive style that makes patients feel truly cared for.
Patients describe him as kind, clear, and highly skilled—someone who listens first, explains thoroughly, and guides them through the recovery process with confidence. His team is equally known for their warmth and professionalism, creating a care experience that’s both top-tier and deeply human.
Outside the OR, Dr. Millstein is a dedicated dad to two teenagers, and likes to stay active—often on the basketball court or ski slopes.
Bring what matters to you
The people around an appointment are part of the experience too. These accounts describe office staff, assistants and the teams supporting our clinicians.
In their own words
These are individual experiences. A topic mention does not establish who performed a procedure, medical suitability or a typical result.
This collection shows written reviews rated 4 or 5 stars that mention staff and office experience. You can read every rating and written review on the full clinician profile.
212 written reviews
Highest rated first · Newest within each rating
I am impressed with Eric, his "bedside manor," his skill, and the clarity of his analysis. All excellent. A lovely office and capable team. My complaint is that Eric was over an hour late for our appointment, which, I was informed, is not atypical. That, if it is a routine issue, is not fair to those of us with other commitments and obligations. Either schedule fewer patients or at least call patients to alert them to any significant delays. If United Airlines can do this, so can Commons Clinic.
Eric S. Millstein, MD
Friendly staff, wonderful doctor.
Eric S. Millstein, MD
Very nice and caring staff. Grey environment and caring physicians
Eric S. Millstein, MD
Beautiful office, well run, fabulous staff and a caring and attentive doctor.
Eric S. Millstein, MD
The staff was very friendly and helpful. I had sent information but forgot to bring my Medicare and secondary insurance card. They knew they could trust us and when we got home we sent it right in. I very much appreciated that. Dr. Millstein was clearly knowledgeable about my condition, New exactly what treatment to give, and was very friendly, And accommodating. I can’t wait for my next joint to fall apart and you can be sure I will come back.
Eric S. Millstein, MD
Dr. Millstein is a true professional. I have been seeing him for 15 years. The staff is also friendly and helpful.
Eric S. Millstein, MD
The visit to Dr. Millstein was comforting, as he thoroughly explained my shoulder issues, reviewed my options, and answered my concerns. I feel better already! Five stars to Dr. Millstein and his competent team.
Eric S. Millstein, MD
Staff and Dr were great and on time and professional. Thank you
Eric S. Millstein, MD
Great Doctor Great Procedure Great Staff Highly Recommend
Eric S. Millstein, MD
Dr Millstein could not have been more helpful and precise discussing my options after an acl and meniscus tearing ski accident two weeks prior. He instantly gained my trust explaining the details of my injury from mri imaging and involved me in the choices I had to make on surgery v rehab . I cannot recommend him highly enough after my initial consultation. I chose the surgery route , and his team slotted me in quickly to get me back to work, which is my number one priority .10/10 .
Eric S. Millstein, MD
An excellent and caring doctor. He was my surgeon for one knee which is now in great form. Then recent problems with the other knee were determined not to need surgery. He is very observant and clearly loves his job. Also, the staff seems happy...always a good sign.
Eric S. Millstein, MD
Nice new office space. Pleasant staff. Dr. Millstein answered all of my questions to my satisfaction. I didn't give a fifth star because I did not see the doctor until 40 minutes after my appointment, which I felt was a little inconsiderate of my time.
Eric S. Millstein, MD
Short wait. Efficient staff. Pleasant waiting room - very cheerful.
Eric S. Millstein, MD
Excellent care, staff friends and courteous and facilities so nice, clean and everything was on time :)
Eric S. Millstein, MD
Appt was on time, staff was friendly and professional. Dr. Millstein was extremely knowledgeable, and explained everything to me in a way that I understood.
Eric S. Millstein, MD
Great office, staff are excellent, doctor is excellent
Eric S. Millstein, MD
Dr Millstein is excellent specialist. Highly experienced, effective, and conservative when it comes to surgery. His staff is also very kind, responsive and accommodating. Highly recommend.
Eric S. Millstein, MD
Great atmosphere, pleasant staff. Dr Millstein is the best
Eric S. Millstein, MD
Dr Millstein was very nice. He made me comfortable and explained everything well. All of the support staff were also very nice and knowledgeable. Excellent experience!
Eric S. Millstein, MD
My experience at the clinic, and this was the first time I was there and the first time I met Dr Eric Millstein was uplifting, inspiring, spiced by a fantastic sense of humor, full openness and a feeling of complete trust, sharing the same perspectives and met an open minded doctor, extremely knowledgeable, and I actually felt like a butterfly when leaving the clinic. We discussed the problem, agreed on the future decision I would have to make about a surgery, but no pressure and no gambling, he decided to send me to an MRI, just to make sure it wasn’t worsened since the previous MRI Thank you, Dr Eric Millstein and the whole staff
Eric S. Millstein, MD
Great Doctor and staff. I was seen in a timely manner, and the Doctor explained the procedures and answered all my questions.
Eric S. Millstein, MD
It's a very beautiful modern office with very nice staff. I just had to wait a little while to see the doctor. Hoping my knee shot starts giving me relief soon
Eric S. Millstein, MD
Great experience. Cordial and professional staff. Dr. Millstein is personable, easy to converse with regarding your reason for visit. Overall a pleasurable experience.
Eric S. Millstein, MD
Weird staff that’s unknowledgeable about their policies and unable to articulate themselves in a clear manner. Will wait a long time to see the doctor with staff who just make the experience worse.
Eric S. Millstein, MD
A little more understanding
Choosing your care
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