Appointments and wait times · Patient experiences
117 five-star reviews for Dr. Eric S. Millstein discuss appointments and wait times. Patients describe Dr. Millstein as professional, knowledgeable and caring. Their stories also speak to clear explanations and compassionate care. Read their words, learn what mattered to them, and bring the questions that matter to you to your next visit.
Read the full patient accounts and original sources below. Review totals reflect the source ratings available here.
A person behind your care
Dr. Eric Millstein is a board-certified, fellowship-trained orthopedic surgeon and co-founder of Commons Clinic, where he helps lead a new, more connected model of musculoskeletal care. He specializes in total joint replacement of the knee and shoulder, as well as sports medicine and arthroscopic surgery, including ACL reconstruction, rotator cuff repair, and joint preservation. Known for delivering excellent outcomes and faster recoveries, Dr. Millstein combines surgical expertise with a personal, attentive style that makes patients feel truly cared for.
Patients describe him as kind, clear, and highly skilled—someone who listens first, explains thoroughly, and guides them through the recovery process with confidence. His team is equally known for their warmth and professionalism, creating a care experience that’s both top-tier and deeply human.
Outside the OR, Dr. Millstein is a dedicated dad to two teenagers, and likes to stay active—often on the basketball court or ski slopes.
Bring what matters to you
An appointment involves more than a date on the calendar. These reviews describe scheduling, availability and time spent waiting.
In their own words
These are individual experiences. A topic mention does not establish who performed a procedure, medical suitability or a typical result.
This collection shows written reviews rated 4 or 5 stars that mention appointments and wait times. You can read every rating and written review on the full clinician profile.
117 written reviews
Highest rated first · Newest within each rating
We drove from out of town to see Dr Millstein who was referred by a friend.. The directions to the facility and to the office were precise. From the waiting room to meeting Dr. Millstein everything was a five out of five. Dr was very knowledgeable made me feel comfortable. I ended up with a Cortizone shot. No surgery needed in his opinion!
Eric S. Millstein, MD
I am impressed with Eric, his "bedside manor," his skill, and the clarity of his analysis. All excellent. A lovely office and capable team. My complaint is that Eric was over an hour late for our appointment, which, I was informed, is not atypical. That, if it is a routine issue, is not fair to those of us with other commitments and obligations. Either schedule fewer patients or at least call patients to alert them to any significant delays. If United Airlines can do this, so can Commons Clinic.
Eric S. Millstein, MD
The staff was very friendly and helpful. I had sent information but forgot to bring my Medicare and secondary insurance card. They knew they could trust us and when we got home we sent it right in. I very much appreciated that. Dr. Millstein was clearly knowledgeable about my condition, New exactly what treatment to give, and was very friendly, And accommodating. I can’t wait for my next joint to fall apart and you can be sure I will come back.
Eric S. Millstein, MD
Dr. Millstein had reviewed my materials in advance, was on time, practical, straightforward and confident with his medical recommendations.
Eric S. Millstein, MD
Dr. Millstein saw me on time, was thorough in his examination of my troublesome knee and offered suggestions for how to mitigate my pain. He also said that if I didn't find adequate relief, he would approve an MRI should I want one.
Eric S. Millstein, MD
Professional service from the receptionist, nurse and doctor Millstein! The office is beautifully decorated abd I enjoyed reading one of the many books on the tables. The book about evolution a contemporary of Darwin was interesting to say the least You just do not get this high level of comfort while waiting for yiur appointment. I look forward to my next appointment m ent.
Eric S. Millstein, MD
Staff and Dr were great and on time and professional. Thank you
Eric S. Millstein, MD
Nice new office space. Pleasant staff. Dr. Millstein answered all of my questions to my satisfaction. I didn't give a fifth star because I did not see the doctor until 40 minutes after my appointment, which I felt was a little inconsiderate of my time.
Eric S. Millstein, MD
Short wait. Efficient staff. Pleasant waiting room - very cheerful.
Eric S. Millstein, MD
Excellent care, staff friends and courteous and facilities so nice, clean and everything was on time :)
Eric S. Millstein, MD
Appt was on time, staff was friendly and professional. Dr. Millstein was extremely knowledgeable, and explained everything to me in a way that I understood.
Eric S. Millstein, MD
Wait time rather lengthy. Dr. Millstein felt he was wrong doc & was going to have colleague call me. Will really appreciate if that happens, otherwise disappointed. Dr. Millstein was very nice; sorry he’s wrong doc.
Eric S. Millstein, MD
It's a very beautiful modern office with very nice staff. I just had to wait a little while to see the doctor. Hoping my knee shot starts giving me relief soon
Eric S. Millstein, MD
Weird staff that’s unknowledgeable about their policies and unable to articulate themselves in a clear manner. Will wait a long time to see the doctor with staff who just make the experience worse.
Eric S. Millstein, MD
To begin with the staff was wonderful. His new office space is modern and spacious. It was also impressive that Dr Millistein has a technician on site for X-rays. Dr. Millstein is amazing doctor. He did my right knee about a year ago and it’s in fantastic condition. I tell people it’s biotic. Lol. I’m scheduled to do my left knee in a few months and looking forward to be able to do more activities without any pain. Thank you Dr milstein and staff.
Eric S. Millstein, MD
It was great, and I was seen on time!
Eric S. Millstein, MD
Excellent on time and the shot he gave me worked!!
Eric S. Millstein, MD
It was a nice appointment. Dr. Millstein explained everything to me and was very helpful by giving me options.
Eric S. Millstein, MD
Dr. Millstein is the absolute best in every way. He came highly recommended to me by many medical professionals and my husband who is also a doctor. He was extremely honest with me about my need for surgery and he was right. Everything he said came true about my knee and in the end I needed a procedure. I was extremely nervous about the whole procedure and he took the time to explain everything to me and calm me down. He had so much empathy and understanding of my fears and took the time to speak to me about it. On the morning of the surgery he came in prepared, on time and did a fabulous job. I left the surgery center walking and I am healing very well. I could not have asked for a better doctor. He is knowledgeable, smart, kind, honest, straightforward, experienced and talented. I highly recommend him!
Eric S. Millstein, MD
Wonderful staff, amazing Doctor Didn’t have to wait long. They took care of me very quickly
Eric S. Millstein, MD
Front office girl- shouting from front desk to ask me personal questions with others in the room! Instead of asking me to go to her desk. Appointment was at 4p.m. doctor saw me at 5p.m. paid $21 for parking in the building, ouch!
Eric S. Millstein, MD
I have never been to see Dr. Millstein... I was referred by my physical therapist... and I was happy I went. A most pleasant experience...competent, happy staff...no waiting...took x-Rays..and In and Out like the burger! And ...Dr. Millstein was pleasant...lots of energy...and always with a smile on his face...and answered my dumb questions. And my x-Rays were good!! I also left with a smile on my face!
Eric S. Millstein, MD
I am waiting for my surgery, but the office staff is lovely and very helpful. I’m going to have the surgery this month and I'm getting pretty nervous!
Eric S. Millstein, MD
Office is very or, wait time is very very small, staff is very nice and Dr.Milstein is a gem
Eric S. Millstein, MD
A little more understanding
Choosing your care
A short symptom story, the right records, and a few priorities can help your first orthopedic visit end with a plan you understand. You do not need to arrive with your own diagnosis.
Read the guide
