Listening and clear explanations. In patients’ words.
A clear conversation can make a complicated appointment easier to follow. Read what our patients say about listening, explanations and getting their questions answered.
This collection shows written reviews rated 4 or 5 stars. These are individual experiences. A topic mention does not establish who performed a procedure, medical suitability or a typical result.
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Browse the written reviews rated 4 or 5 stars that match this topic. Filter by clinician, source, or rating.
693 written reviews
Highest rated first · Newest within each rating
★★★★★
Besides his immense knowledge, Dr. Khurana showed patience and concern. He also took the time to discuss all of my options and answered every single question I had.
Dr. Bae and the team made an excellent first impression. Dr. Bae was extremely personable, a great listener, and took the time to fully understand my concerns and answer my questions. I especially appreciated his thoughtful approach to shared decision-making—he clearly explained my options without making me feel rushed or pressured. His combination of expertise, compassion, and genuine care made me feel very comfortable and confident in his recommendations.
Wonderful staff and environment, from the time you walk in the door, very professional yet friendly and personable. They were able to answer all my questions and take care of me right away! Highly recommend Dr Bae and his team!
The visit was very professional and well run. There was very little waiting. The staff was very friendly and considerate. Dr. Bhalla actually listened and we had a nice conversation. There was very little waiting and the appointment didn’t feel rushed. On top of that, I feel that I understand what is going on and what the next steps are. It was a very positive experience.
I was referred to Dr. Prem Ramkumar after a sports injury that left me needing ACL and meniscus surgery on both knees, and I honestly couldn’t be more grateful that I was sent his way.
From my very first appointment, Dr. Prem and his entire team made me feel like I was in the best hands. I had never been through an injury or recovery like this before, and the thought of having surgery on both knees was overwhelming. Dr. Prem walked me through everything step by step, answered every question I had, and always made sure I understood what to expect. He gave me so much confidence going into both surgeries and throughout my recovery.
From pre-op, to surgery, to all of my follow-up appointments, I have felt genuinely cared for and supported. Dr. Prem is not only an incredible surgeon, but someone who truly cares about his patients and their recovery. His entire office has been wonderful as well, and that kind of support makes such a difference when you’re going through something this challenging.
I still have more recovery ahead of me, but I’m so thankful for how far I’ve come and for the care I’ve received along the way. I’m incredibly grateful to Dr. Prem and his entire team and would recommend him without hesitation to anyone dealing with a sports injury or needing orthopedic surgery.
Dr Lee is a very attentive doctor, takes time to really understand what my issues are and explains well what options for treatment are available to me. Highly recommend.
Dr. Bhalla was kind, listened to my concerns, and explained the current issues and the next steps involving my treatment . The front desk staff was friendly, and I only waited 10 minutes past my appointment time. Great experience overall!”
I could not have been more pleased with this visit. The outcome was not the one I hoped for (avoiding referral for a hip replacement), but the attention to every issue I brought up and the thorough explanation of it all left me with no unanswered questions about how to proceed. I did not go through any unnecessary diagnostic tests since the in office exam and x-rays were so in depth. I really appreciated the time spent with Dr. Garabekyan and his staff. Top notch.
Writing this review 4 week post op from a meniscus repair surgery. I seriously could not recommend Dr Prem Ramkumar more.
I had been dealing with a horrid aching pain in the back of my knee for a whole year. I am 26 years old and it had negatively affected me so much that I could no longer do most physical activity that I liked to partake in. I had even gone to see multiple doctors/orthos who gave me indefinite answers. But - it wasn't until I met with Dr. Ramkumar that we were able to finally figure it out. He took one look at my MRI images and instantly knew what it was. Six weeks later from that appointment and my life is forever changed for the better.
If you have knee or hip pain, don't wait!! See this doctor, it will be the best decision you could ever make!
Dr. Bhalla is great! I've had back issues and intermittent pain throughout my adult years. Whenever it got intolerable I resorted to acupuncture and/or chiropractic care and on a few occasions epidurals. Someone cutting on my back was not anything I was receptive to. When sciatic episodes became more frequent and longer lasting and I was forced to postpone scheduled knee replacement surgery I reluctantly decided to again consult an orthopedic surgeon.
After initial consultation, x-rays and MRI I had follow up appointment with Dr. Bhalla to discuss options. He recommended surgery. Still reluctant to go that route I opted for another try with an epidural, but to to no avail. Back to Dr. Bhalla who told me the problems were going to continue to get worse so at age 73 I finally agreed to surgery.
Lower lumber fusion surgery was performed at Long Beach Memorial Hospital by Dr. Bhalla and Dr. Rao (vascular surgeon). Anterior Lumber Interbody Fusion (ALIF) and laminectomy surgeries were performed on Monday and Thursday of the same week. The week in the hospital (overall very good care and treatment) and first 2 weeks at home I experienced moderate pain and discomfort but nothing intolerable. After 2 weeks of light rehab at home I started physical therapy program. After several weeks of PT my back felt really good. It has been nearly one year since the surgery and other than minimal discomfort during the initial recovery period I have experienced no back pain!
From the initial consultation through the post-op visits Dr. Bhalla thoroughly explained all the options, the details of the surgical procedure, the recovery and rehabilitation process and patiently answered all my questions. Dr. Bhalla is a compassionate and highly skilled physician and surgeon! And, kudos to his very competent and kind office staff. While back surgery is a last resort, if there is no other viable way to address your pain and problems Dr. Bhalla is the surgeon for you.
Office staff were pleasant and welcoming. The wait was short; I was taken care of quickly and efficiently. Dr. Lee is easy to talk with; he listens and responds with empathy. His recommendations are on point. I do recommend completing the intake forms prior to the appointment and early arrival to find a suitable parking spot.
Dr Bae took his time to think out and explain everything. He showed us pictures of my neck stenosis MRI and what the surgery entailed. He was kind and thoughtful. He was very reassuring and recommended one more test before the final decision.
Very pleased with my visit with Dr. Millstein, who answered all my questions and gave me positive feedback on my condition. Very knowledgeable and easy to talk to. Thanks! Also, want to compliment the X-Ray tech, Estefan (sp) for his kind attention, and the receptionist who dealt with my parking problems, and all the others who participated in my care. Really nice atmosphere, all in all.
Dr Sanjay Khurana is a humble genius . I am writing on behalf of my husband a retired surgeon. He suffered two serious collisions and has had a 16 year history of back issues . Dr took at least half hour to review the current MRI and CT . He had performed surgery to remove a large ruptured disc fragment ,as emergency , in 2017 and fusion in 2019 .
We reviewed new techniques and have a move forward treatment plan. Dr recommended we get second opinion and give serious thought . We have total confidence in his opinion and his surgical skill, empathy, and ability to communicate. 5 stars !!
Dr. Estess is very knowledgeable, a terrific listener and very good communicator. She explained what was causing my knee pain and told me what could be done and why. Couldn’t ask for more and everyone I interacted with in the office was also great.
Very friendly and professional staff. The reception area is roomy and clean! Dr. Khurana explained everything involving the procedure recommended and was encouraging. Surgery set for next week. More to follow.
The entire was thorough and helpful. Dr Bae listens and provides thorough and logical next steps. I feel very comfortable with him and his team. Hoping we can solve for my back pain.
I visited Dr. Estess for ongoing knee pain and couldn’t be happier with the experience. She listened carefully to my symptoms and explained what was going on with my knees and the treatment options available. She took the time to answer all my questions without rushing, and I left with a clear plan going forward. Highly recommend her for anyone dealing with knee issues
Dr Ramakumar and his staff were so accommodating. Everything was explained, everything was painless and the results of my knee replacement were great. You can't go wrong choosing Dr. Ramakumar.
Bob Robilotta
I was very pleased with my visit to Dr Kamrava's West Lake office. very friendly and helpful staff. I felt very comfortable with Dr Kamrava, he is very approachable, listens to your questions.. answers them thoroughly.. And explains things in detail.. I highly recommend Dr Kamrava
Clear care means more than receiving information. You should be able to connect the diagnosis, the choices, and the next step—and know how your team will help keep the plan together.