What matters to you
Referrals, records, scheduling and follow-up can involve several people. Look for concrete accounts of how the team handled those steps, and confirm who will be responsible for your own next contact.
A question to bring
AHRQ includes timeliness and patient-centered care within its quality framework. When a review praises helpful staff, look for the specific task: arranging a visit, obtaining a record, or clarifying a next step. Ask our team how that process works for your own appointment and what you need to provide.
Sources: Six Domains of Healthcare Quality
AHRQ’s discharge follow-up tool checks appointments, services, and problems after a transition. Use a similar practical question when something is outstanding: who can resolve this item, and how will I hear back? Identify the missing referral, instruction, or record so the next person can help with a defined task.
Sources: Re-Engineered Discharge Toolkit: Tool 5 — How To Conduct a Postdischarge Followup Phone Call
Use these resources to prepare the questions that matter to you.
The accounts below are selected for an explicit topic mention, including mixed feedback. They are not a satisfaction score or proof of a medical result.
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Everyone was wonderful. Nice staff and great doctor!
Allyson Estess, MD
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Highly recommended very nice staff and very comprehensive dr. Lee very nice person too everything with care thankyou soo much to the dr. Lee and
David Lee, MD
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much easier. I’m grateful for Dr Ortega and his team they took such good care of me after surgery and has continued to do so.
Brandon A. Ortega, MD
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and kind and is not quick to suggest surgery and/or cut. Dr. Khurana’s staff is very professional and helpful. I highly recommend Dr. Sanjay Khurana.
Sanjay Khurana, MD
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I move through the day. His office staff is efficient and well coordinated, which made the whole process smoother. I also want to recognize his
Sanjay Khurana, MD
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I move through the day. His office staff is efficient and well coordinated, which made the whole process smoother. I also want to recognize his
Sanjay Khurana, MD
Choosing your care
Good coordination turns a treatment recommendation into a plan you can follow: the right records, clear responsibilities, and someone to contact when the next step is unclear.
Read the guideChoosing your care
The right records help a second-opinion visit focus on your decision. Confirm what the clinician needs, arrange a usable transfer, and bring a short treatment timeline rather than an unorganized stack.
Read the guideChoosing your care
A trusted person can help you remember the conversation and manage next steps. Decide together what support you want, while keeping your priorities at the center of the visit.
Read the guide
