Published by Commons Clinic. [Web version](https://commonsclinicreviews.com/experience/staff/) Reviewer names are abbreviated. Patient reviews describe individual experiences. Review counts describe source records, not unique patients or clinical outcomes; the acquired snapshot may not include complete platform histories. Clinical education and patient accounts do not replace a consultation. What matters to you # Care coordination Referrals, records, scheduling and follow-up can involve several people. Look for concrete accounts of how the team handled those steps, and confirm who will be responsible for your own next contact. A question to bring ## Who coordinates each next step, and whom should I contact if it does not happen? ## Ask about the process behind the praise AHRQ includes timeliness and patient-centered care within its quality framework. When a review praises helpful staff, look for the specific task: arranging a visit, obtaining a record, or clarifying a next step. Ask our team how that process works for your own appointment and what you need to provide. Sources: [Six Domains of Healthcare Quality](https://www.ahrq.gov/talkingquality/measures/six-domains.html) ## Give an unresolved task a clear owner AHRQ’s discharge follow-up tool checks appointments, services, and problems after a transition. Use a similar practical question when something is outstanding: who can resolve this item, and how will I hear back? Identify the missing referral, instruction, or record so the next person can help with a defined task. Sources: [Re-Engineered Discharge Toolkit: Tool 5 — How To Conduct a Postdischarge Followup Phone Call](https://www.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool5.html) ## Questions to bring - Which person can confirm that my records and referral are complete? - Who will let me know when this outstanding task is resolved? ## Sources & further reading - [Six Domains of Healthcare Quality](https://www.ahrq.gov/talkingquality/measures/six-domains.html) Agency for Healthcare Research and Quality · Reviewed March 2025 - [Re-Engineered Discharge Toolkit: Tool 5 — How To Conduct a Postdischarge Followup Phone Call](https://www.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool5.html) Agency for Healthcare Research and Quality Use these resources to prepare the questions that matter to you. The accounts below are selected for an explicit topic mention, including mixed feedback. They are not a satisfaction score or proof of a medical result. Excerpt > Everyone was wonderful. Nice staff and great doctor! J. T Rating: 5/5 · Source: Google · Date: October 14, 2026 [Reviewer’s Google activity](https://www.google.com/maps/contrib/107036493906664145819/place/ChIJnyoB9x5L3YAREV8eH7Wj8ZA) Source link type: reviewer place Attributed clinician: Allyson Estess, MD Excerpt > Highly recommended very nice staff and very comprehensive dr. Lee very nice person too everything with care thankyou soo much to the dr. Lee and M. Corona Rating: 5/5 · Source: Google · Date: October 13, 2026 [Reviewer’s Google activity](https://www.google.com/maps/contrib/117691978913188319412/place/ChIJwywFJecz3YARtT6_xCQSQgM) Source link type: reviewer place Attributed clinician: David Lee, MD Excerpt > much easier. I’m grateful for Dr Ortega and his team they took such good care of me after surgery and has continued to do so. L. Atkins Rating: 5/5 · Source: Google · Date: October 10, 2026 [Reviewer’s Google activity](https://www.google.com/maps/contrib/108792675244320588467/place/ChIJTxvcSygz3YARoijXeBhzhh8) Source link type: reviewer place Attributed clinician: Brandon A. Ortega, MD Excerpt > and kind and is not quick to suggest surgery and/or cut. Dr. Khurana’s staff is very professional and helpful. I highly recommend Dr. Sanjay Khurana. K. E. Rating: 5/5 · Source: Google · Date: October 10, 2026 [Reviewer’s Google activity](https://www.google.com/maps/contrib/111910691993348043477/place/ChIJCTVQzX26woARV5EyXoh3nDU) Source link type: reviewer place Attributed clinician: Sanjay Khurana, MD Excerpt > I move through the day. > > His office staff is efficient and well coordinated, which made the whole process smoother. I also want to recognize his S. S. Rating: 5/5 · Source: Yelp · Date: October 7, 2026 [Read review on Yelp](https://yelp.com/biz/sanjay-khurana-md-marina-del-rey?hrid=9rmrXpct488DXQ6XwXFxNA&utm_medium=copy_link&utm_source=biz_post_share&l=en_US) Source link type: verified permalink Attributed clinician: Sanjay Khurana, MD Excerpt > I move through the day. > > His office staff is efficient and well coordinated, which made the whole process smoother. I also want to recognize his S. Rating: 5/5 · Source: Google · Date: October 7, 2026 [Reviewer’s Google activity](https://www.google.com/maps/contrib/116947565077239646686/place/ChIJCTVQzX26woARV5EyXoh3nDU) Source link type: reviewer place Attributed clinician: Sanjay Khurana, MD [Browse matching review records →](https://commonsclinicreviews.com/reviews/?topic=staff) ## Questions and reading Choosing your care ### [What good care coordination looks like before and after treatment](https://commonsclinicreviews.com/articles/care-coordination-before-after-orthopedic-treatment/) Good coordination turns a treatment recommendation into a plan you can follow: the right records, clear responsibilities, and someone to contact when the next step is unclear. [Read the guide](https://commonsclinicreviews.com/articles/care-coordination-before-after-orthopedic-treatment/) Choosing your care ### [What medical records to bring for an orthopedic second opinion](https://commonsclinicreviews.com/articles/medical-records-orthopedic-second-opinion/) The right records help a second-opinion visit focus on your decision. Confirm what the clinician needs, arrange a usable transfer, and bring a short treatment timeline rather than an unorganized stack. [Read the guide](https://commonsclinicreviews.com/articles/medical-records-orthopedic-second-opinion/) Choosing your care ### [Bringing a caregiver or trusted person to an orthopedic appointment](https://commonsclinicreviews.com/articles/bringing-caregiver-orthopedic-appointment/) A trusted person can help you remember the conversation and manage next steps. Decide together what support you want, while keeping your priorities at the center of the visit. [Read the guide](https://commonsclinicreviews.com/articles/bringing-caregiver-orthopedic-appointment/) ## Publisher & attribution Commons Clinic Reviews is operated by Commons Clinic. This website is not affiliated with, sponsored by, or endorsed by Google, Zocdoc, or Yelp. Google, Google Maps, and Google Business Profile are trademarks of Google LLC. Zocdoc and the Zocdoc logo are trademarks of Zocdoc, Inc. Yelp and the Yelp logo are registered trademarks of Yelp Inc. All third-party names and logos belong to their respective owners and identify the original review sources. © 2026 Commons Clinic. All rights reserved.