Published by Commons Clinic. [Web version](https://commonsclinicreviews.com/review-topics/staff/eric-millstein/page/9/) Reviewer names are abbreviated. Patient reviews describe individual experiences. Review counts describe source records, not unique patients or clinical outcomes; the acquired snapshot may not include complete platform histories. Clinical education and patient accounts do not replace a consultation. Eric S. Millstein, MD # Staff and office experience reviews Page 9 of 9. [Back to these patient experiences →](https://commonsclinicreviews.com/review-topics/staff/eric-millstein/) 212 written reviews Highest rated first · Newest within each rating > My mother recently had knee surgery performed by Dr. Millstein. I had read his Yelp reviews prior and was slightly bothered by what others had said, but my mother insisted he was the doctor for her. It has been a couple of months since surgery and I can happily report that not only was my mother's knee surgery a success, her visits to his office and interaction with Dr. Millstein and his staff was great. Dr. Millstein has a great bedside manner and was approachable, informative, caring and went above and beyond to make sure my mother was comfortable and doing well even with her after care, which I truly appreciated. I would highly recommend him to others! D. D. Rating: 5/5 · Source: Yelp · Date: 10/22/14 [Read review on Yelp](https://yelp.com/biz/eric-millstein-md-santa-monica?hrid=2jPlXh0_kSJRSi4ww2dk9A&utm_medium=copy_link&utm_source=biz_post_share&l=en_US) Source link type: verified permalink Attributed clinician: Eric S. Millstein, MD > I just can say that it was a wonderful experience. His staff is very helpful the wait was less than 10 minutes but what is more important is that he is a very knowledgeable doctor. He will listen to your questions and explain them thoroughly . I had a knee dislocation and the MRI results were not very good but he was able to detect a mistake in the reading and gave me peace of mind. He has great bed side manners and is a compassionate and caring doctor. I was referred to him by Dr Sunu Alhluwalia also an excellent doctor but since he was out of network and I need surgery he referred me to him. I don't have enough words to say the peace I feel after visiting him. I have tear tendons and will need surgery. I trust that my recovery is going to be just fine with him. Finding a orthopedian surgeon is a challenge particularly when mobility is at stake. I am glad I found him. J. D. Rating: 5/5 · Source: Yelp · Date: 9/10/14 [Read review on Yelp](https://yelp.com/biz/eric-millstein-md-santa-monica?hrid=zfPrMGUL9AcuF9PTvn4sTg&utm_medium=copy_link&utm_source=biz_post_share&l=en_US) Source link type: verified permalink Attributed clinician: Eric S. Millstein, MD > Having torn my ACL three times (along with various other left knee injuries), I moved to LA and found myself in need of a new orthopedic surgeon. After looking at reviews for everyone in the area, Dr. Millstein stood out among his colleagues as both a brilliant surgeon and practical/discerning physician. He really listens to his patients and operates as a last option (in my case, I already knew it was my only choice). He performed an open high-tibial osteotomy to realign my leg and managed to leave the most minimal scarring --which is next to impossible considering the invasive nature of this particular procedure. > > Dr. Millstein has also been there to answer any questions I've had during recovery and takes time to follow-up frequently. There really isn't a better ortho guy out there! Also, the office staff are incredibly helpful and sweet. Can't go wrong here. M. W Rating: 5/5 · Source: Google · Date: Jan 3, 2014 [Reviewer’s Google activity](https://www.google.com/maps/contrib/110389126276994235769/place/ChIJt04grlG5woARykBaakD_dF8) Source link type: reviewer place Attributed clinician: Eric S. Millstein, MD > Dr. Millstein is the best! Such a nice and professional man. So grateful to have him as my surgeon. Excellent results, and professional staff. Offices are clean and lovely! Dr. Millstein 4 life. D. G. Rating: 5/5 · Source: Yelp · Date: 12/9/13 [Read review on Yelp](https://yelp.com/biz/eric-millstein-md-santa-monica?hrid=R2v-lEKXctwxqgI58u7G6w&utm_medium=copy_link&utm_source=biz_post_share&l=en_US) Source link type: verified permalink Attributed clinician: Eric S. Millstein, MD > Great experience with Dr. Millstein. I had a ruptured Achilles Tendon (aka, the Kobe Bryant injury) and was fortunate enough to be referred to Dr. Millstein by an anesthesiologist friend. Injured on Saturday, I saw him on a Monday and had surgery that Thursday. Good follow up from him and his staff. Great bedside manner, confident but not cocky, and he set realistic and practical expectations right from the get-go. > > I'd recommend him to anyone who is injured and seeking the best surgeon. E. T. Rating: 5/5 · Source: Yelp · Date: 10/25/13 [Read review on Yelp](https://yelp.com/biz/eric-millstein-md-santa-monica?hrid=ZyjwW7b7_u7csfz2jvdvew&utm_medium=copy_link&utm_source=biz_post_share&l=en_US) Source link type: verified permalink Attributed clinician: Eric S. Millstein, MD > Mine was a very mixed experience with this orthopedist and staff. I found Dr. Millstien on the internet. I’ve been treated several times in his offices for a very typical joint issue, no surgery. > > His offices are very conveniently located. Each was very clean with absolutely no wait times. It is really comfortable in the beautiful waiting areas; both waiting areas were nearly always empty on all of my visits. My first impression of Dr. Millstien was that he was a nice guy. > > But although my first visit was fine, I get a strong sense something is “off” with this organization. > > My second visit was OK, but I’ve noticed that this doctor’s bedside manner seems caring at first, but later surfaces as quite arrogant, condescending and “superior to you.” Honestly, he comes off making it clear that he is doing you a favor by treating you. > > Although he called me with test results, he recommended a very cookie-cutter approach -- cortizone “for the pain” -- which I resisted as I knew it to be a short-term, band-aid fix. My pain had gone. I succeeded in leading him (via many phone calls with one helpful nurse) to a more sophisticated treatment used by the top guys. I would have expected him to have led this discussion and options with me right off the bat since it is known that cortizone can have negative side effects. Still...no big deal. > > But what followed were excruciating, unnecessary problems with his poorly trained staff -- they are incompetent, unhelpful and really don’t seem to care that a patient is calling because that patient needs assistance. In my case, I only needed a procedure code typically required by insurance -- just a number! Ironically, they answer the phone with “How may I help you?” yet cannot or will not fulfill that promise. > > One staffer refused to provide the code, yelled at me and made me feel as if my insurance company’s need was a real bother to her and her co-workers. What the very rude and condescending staff member finally provided....... was still wrong simply because she refused to listen to my request. Her behavior was unacceptable. I ended up getting the needed code from the doctor in person on my final visit -- it took him less than 10 seconds to provide it. > > I really gave this place a chance because it is so convenient and their internet website marketing really pulled me in. But I will NOT return here and certainly would NOT consider surgery with this organization should I need it. Lesson learned -- 1) don’t pic a doc off the internet just because he is close. 2) the way the staff treat patients starts at the top of the organization, trickling down from the attitude of the guy whose name is on the door. > > There are hundreds of great orthopedic guys with professional, caring, service-oriented staffs in Los Angeles. Now I am reminded why the best orthopedists have the busiest waiting rooms! M. Rating: 5/5 · Source: Google · Date: Sep 1, 2013 [Reviewer’s Google activity](https://www.google.com/maps/contrib/103951554124979946392/place/ChIJt04grlG5woARykBaakD_dF8) Source link type: reviewer place Attributed clinician: Eric S. Millstein, MD > I echo the other fantastic reviews. Best experience with an orthopedic surgeon I've ever had and best you could hope for! > > 1) Dr. Millstein obviously knows his area of expertise and is a very skilled surgeon > > 2) He actually listens to you and takes his time to discuss your symptoms, his thoughts and the reasons for them (not just his conclusions!) and to answer your questions. This last is a real source of irritation for me with many physicians. > > 3) His staff were efficient, warm and friendly. Appointments were a breeze to schedule. > > 4) The surgery (torn miniscus) was quick and unbelievably problem free. I was up almost immediately and off crutches the next day. > > 5) The follow up appointment was another great conversation and I left feeling like I was a real part of my treatment plan. L. C. Rating: 5/5 · Source: Yelp · Date: 8/8/13 [Read review on Yelp](https://yelp.com/biz/eric-millstein-md-santa-monica?hrid=-gw1-yBD_r80iqk-d-wAag&utm_medium=copy_link&utm_source=biz_post_share&l=en_US) Source link type: verified permalink Attributed clinician: Eric S. Millstein, MD > I am now 6 months post-operative meniscus repair of my knee with Dr. Millstein. As an RN with surgical orthopedic work experience, I think I can speak on the topic with some perspective. > > The quick summary: Dr. Millstein is not only an excellent surgeon, he's a trustworthy PERSON. His staff reflects his same commitment to the patient, and if you're his patient, you are listened to, he is generous with his time, and you will not be rushed. I am 62 and my knee hurt for two-plus years before I sought medical attention. I really expected him to tell me something like, "there's nothing wrong with your knee, so quit whining." But in fact, despite no history of prior trauma, my knee cartilage had literally come apart within my knee and needed arthroscopic repair. Within 48 hours after surgery with Dr. Millstein I no longer needed pain pills, I gave up the crutches, gave back the ice machine, and walked without pain for the first time in too long. > > Since then I have been able to resume hiking with my sons and my wife and all of that without pain. Having worked with scores of orthopedists whose attitudes toward their patients was, to say the least, highly variable, I can recommend Dr. Millstein with real enthusiasm. You Yelpers looking here for help deciding, lemme tell ya: look no further. :) Dr. M is your guy. -- M. L. M. L. Rating: 5/5 · Source: Yelp · Date: 5/27/13 [Read review on Yelp](https://yelp.com/biz/eric-millstein-md-santa-monica?hrid=sLoTvlrJiTH94SuOHSuPqA&utm_medium=copy_link&utm_source=biz_post_share&l=en_US) Source link type: verified permalink Attributed clinician: Eric S. Millstein, MD > Loved Dr. Millstein! I needed meniscus surgery and had been referred to "all the best" of the other orthopods in BH and MDR. The others were such a chore to get an appointment with and had some pretty scary reviews of how their offices were run. While I was doing my research, Dr. Millstein's yelp review kept popping up. Could I find an orthopedic surgeon through Yelp I thought to myself? So I kept doing research, made a surgical consult appointment with one of the best, a MONTH away (other doc's very earliest available) and decided to look further into Dr. Millstein. I really liked what I read and decided to see Dr. M. Called and had an appointment three days later, had my consult & surgery completed before my appointment with that other doc even came around. So GLAD I went with Dr. M! My surgery was in the BH facility he uses and everyone at the surgery center was amazing. Dr. M. also does surgery in a MDR facility which I've heard is also wonderful but I had to go to BH for insurance coverage reasons. Most orthopods do surgery and have offices in two or three cities and most also work under the larger umbrella of a corporate group of surgeons. Dr. Millstein is a part of the D.I.S.C. Spine & Sports Center. Every one of Dr. Millstein's office staff is so nice and very helpful but I did have a couple of annoyances with hearing back from his assistant in a timely manner and once had a heck of a time getting someone to answer the phone. Both of these situations Dr. Millstein was aware of and assured me they are working on it. Nothing's perfect and no medical office gets it right all of the time and I will take my experience with Dr. Millstein any day. Waiting room experience was also excellent...ten minutes the first time and maybe 15 the next. D. F. Rating: 5/5 · Source: Yelp · Date: 5/1/13 [Read review on Yelp](https://yelp.com/biz/eric-millstein-md-santa-monica?hrid=2WLPEjFetCM6v3K-RZT9pA&utm_medium=copy_link&utm_source=biz_post_share&l=en_US) Source link type: verified permalink Attributed clinician: Eric S. Millstein, MD > Great doctor and great staff. His protocol is to have his staff take X-rays but since I was there for a minor issue i declined and the doctor had no problem with that. M. M. Rating: 5/5 · Source: Yelp · Date: 1/31/13 [Read review on Yelp](https://yelp.com/biz/eric-millstein-md-santa-monica?hrid=E_tOmFNtZ-uH8D3pSh6wkQ&utm_medium=copy_link&utm_source=biz_post_share&l=en_US) Source link type: verified permalink Attributed clinician: Eric S. Millstein, MD > Dr. Millstein is an excellent doctor and surgeon. He is very caring, friendly, attentive, and everything you need in a doctor who is about to perform surgery on your body. He took great care of me when I had to get shoulder surgery for my multiple dislocations. Now I am back to playing basketball with confidence in my shoulder. His staff is amazing too. I highly recommend Dr. Millstein if you have any injuries! S. N. Rating: 5/5 · Source: Yelp · Date: 9/25/12 [Read review on Yelp](https://yelp.com/biz/eric-millstein-md-santa-monica?hrid=ofYFz5-TTnONWgbhwsn7zA&utm_medium=copy_link&utm_source=biz_post_share&l=en_US) Source link type: verified permalink Attributed clinician: Eric S. Millstein, MD > Today I received probably the worst news an athlete could have expected on a first visit - a potential Rotator Cuff tear (needs further diagnosis via MRI). The positive is I felt I was dealing with a total professional, nice, human who understood that, though in my 40's, I am still a competitive athlete who just wants to continue doing what I love. No lectures, no obvious impatience with my chosen lifestyle, etc. > > He introduced himself as Eric (i of couse said nice to meet you Dr....) and then walked me through what he saw at this point in my examination - explained on his iPad (yes the dude is tech savvy) how the rotator cuff is comprised, its function, and why I am feeling the pain I do. In the midst of all this potential bad news, I felt comforted, his staff was top notch, facilities clean etc... > > Yes I have an MRI to go - maybe surgery (maybe not!!!) but all I can say is if you are in the same boat I am, don't muck around, call his office, go see him - then make your decisions based on what you learn. Oh and though I saw him in Beverly Hills I was in and out in an hour... Lovely. J. H. Rating: 5/5 · Source: Yelp · Date: 4/9/12 [Read review on Yelp](https://yelp.com/biz/eric-millstein-md-santa-monica?hrid=HL0B14l5P7DIayHq9wFIjQ&utm_medium=copy_link&utm_source=biz_post_share&l=en_US) Source link type: verified permalink Attributed clinician: Eric S. Millstein, MD > I was having a painful knee issue that came up rather suddenly, over a period of two or three months, and went to see Dr. Millstein based on some of these Yelp reviews. I had no idea what was going on and wanted someone to really delve into whatever the problem might be. I'm glad I did. His office was both very organized and compartmentalized to cover the x-ray/MRI needs and the examination rooms, and his staff was very gracious and helpful. I ended up having x-rays, which is standard for new patients, then Dr. Millstein came to talk with me in an exam room. He showed me the very clear x-ray images on a computer screen, then graciously told me he'd answer anything I had to ask and reminded me that that's what he was there for, which I found to be genuine and calm-inducing. He really did end up answering all my questions. The x-rays indicated that I have a case of runner's knee, a common condition, even though I've, interestingly enough, never been much of a runner. He then explained to me what that condition means and told me I'd need to get some orthotics for all my shoes and go for a few physical therapy sessions. Overall, I found Dr. Millstein to be a very friendly, knowledgeable practitioner and I'd recommend him to anyone who needed an orthopedist. B. L. Rating: 5/5 · Source: Yelp · Date: 11/19/11 [Read review on Yelp](https://yelp.com/biz/eric-millstein-md-santa-monica?hrid=D6C_4DjPxi_RjPF5F8cu0A&utm_medium=copy_link&utm_source=biz_post_share&l=en_US) Source link type: verified permalink Attributed clinician: Eric S. Millstein, MD > Clean, friendly staff, and great doctor! I had problems with my knees and and he was very helpful and assured me that everything was okay! Very sweet! G. C. Rating: 5/5 · Source: Yelp · Date: 10/26/11 [Read review on Yelp](https://yelp.com/biz/eric-millstein-md-santa-monica?hrid=Oatuoz-BvsZOnsbdgyV_WQ&utm_medium=copy_link&utm_source=biz_post_share&l=en_US) Source link type: verified permalink Attributed clinician: Eric S. Millstein, MD > My 11 year old son had been complaining about knee pain for a few weeks, and his pediatrician recommended an orthopedist we weren't happy with from a previous visit (we waited almost two hours to see him, while my son was in pain with a broken wrist). I needed to find a good doc, so I did what I always do... Checked in with Yelp! When I saw Dr. Millstein's listing I remembered him from two years ago when I had taken my daughter to his old office in century city, and at the time thought he was terrific! Very professional and very personable at the same time. I remember thinking, at that time, that I needed to remember his name, but alas, life gets hectic... Bottom line, I called and got an appointment for my son for a few days later. The office has you fill in paperwork at home (big time saver!) and when we got to his beautiful new office, we were taken in within about 5 - 10 minutes. The office staff were all very friendly, and seeing Dr. Millstein reminded me of why I was so happy on the first visit, years ago. He has a great personal manner and my son was immediately comfortable. The Dr. took his time in speaking with my son, learning the progression, and doing a complete physical exam. When he gave his diagnosis, he took out his new iPad to show my son an animated 3-D image of the knee and explained how the knee works and exactly why his was hurting. My son was very impressed and so was I. We are a very active family and have seen too many orthopedists here in L.A. Until now, I haven't been impressed by anyone like I am with Dr. Millstein. He clearly knows his craft very well! My son will be starting physical therapy next week, and we'll check in with Dr Millstein in a couple of weeks. It's good to know that my son's knees are in good hands, and Dr Millstein's number is now programmed into my phone! P. B. Rating: 5/5 · Source: Yelp · Date: 6/2/11 [Read review on Yelp](https://yelp.com/biz/eric-millstein-md-santa-monica?hrid=TpN2-eA5OAcFzzXq-Vjs7g&utm_medium=copy_link&utm_source=biz_post_share&l=en_US) Source link type: verified permalink Attributed clinician: Eric S. Millstein, MD > Friendly and accommodating staff. Great Doctor! L. Minc Rating: 5/5 · Source: Google · Date: 3 weeks ago [Reviewer’s Google activity](https://www.google.com/maps/contrib/113432608388841425154/reviews) Source link type: reviewer activity Attributed clinician: Eric S. Millstein, MD > Staff and physician were all professional and very nice! Doctor had a lovely bedside manner L. Bacall-Tehrani Rating: 5/5 · Source: Google · Date: 2 weeks ago [Reviewer’s Google activity](https://www.google.com/maps/contrib/110083847300324870352/reviews) Source link type: reviewer activity Attributed clinician: Eric S. Millstein, MD > Large, clean office. Nice staff J. Esterkin Rating: 5/5 · Source: Google · Date: 1 week ago [Reviewer’s Google activity](https://www.google.com/maps/contrib/109211355606381524661/reviews) Source link type: reviewer activity Attributed clinician: Eric S. Millstein, MD > As a patient you could not wish for a better physician, a more capable and compassionate surgeon than Dr. Milstein! > For my shoulder surgery (significant rotator cuff injury repair), the entire experience from office visit to surgery day and post-operative period was managed by Dr. Milstein and his team as painlessly as possible. Thank you!! A. Akhavein Rating: 5/5 · Source: Google · Date: 2 weeks ago [Reviewer’s Google activity](https://www.google.com/maps/contrib/108151098408717647721/reviews) Source link type: reviewer activity Attributed clinician: Eric S. Millstein, MD > Dr Milstein was great. Super knowledgeable and passionate about improving patients health. Staff was efficient too and offices super clean S. Gauss Rating: 5/5 · Source: Google · Date: 2 weeks ago [Reviewer’s Google activity](https://www.google.com/maps/contrib/109828200226808754992/reviews) Source link type: reviewer activity Attributed clinician: Eric S. 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