Published by Commons Clinic. [Web version](https://commonsclinicreviews.com/review-topics/insurance-billing/eric-millstein/) Reviewer names are abbreviated. Patient reviews describe individual experiences. Review counts describe source records, not unique patients or clinical outcomes; the acquired snapshot may not include complete platform histories. Clinical education and patient accounts do not replace a consultation. Insurance and billing · Patient experiences # Eric S. Millstein, MD. *Insurance and billing reviews.* 17 five-star reviews for Dr. Eric S. Millstein discuss insurance and billing. Patients share stories of compassionate care and attentive listening. Read their words, learn what mattered to them, and bring the questions that matter to you to your next visit. Read the full patient accounts and original sources below. Review totals reflect the source ratings available here. [Hear from patients ↓](https://commonsclinicreviews.com/review-topics/insurance-billing/eric-millstein/#review-browser) [Biography & all reviews →](https://commonsclinicreviews.com/physicians/eric-millstein/) [Read this page as Markdown](https://commonsclinicreviews.com/review-topics/insurance-billing/eric-millstein/index.md) ![Eric S. Millstein, MD](https://commonsclinicreviews.com/assets/eric-millstein.jpg) A person behind your care ## Get to know *Eric S. Millstein.* Dr. Eric Millstein is a board-certified, fellowship-trained orthopedic surgeon and co-founder of Commons Clinic, where he helps lead a new, more connected model of musculoskeletal care. He specializes in total joint replacement of the knee and shoulder, as well as sports medicine and arthroscopic surgery, including ACL reconstruction, rotator cuff repair, and joint preservation. Known for delivering excellent outcomes and faster recoveries, Dr. Millstein combines surgical expertise with a personal, attentive style that makes patients feel truly cared for. Patients describe him as kind, clear, and highly skilled—someone who listens first, explains thoroughly, and guides them through the recovery process with confidence. His team is equally known for their warmth and professionalism, creating a care experience that’s both top-tier and deeply human. Outside the OR, Dr. Millstein is a dedicated dad to two teenagers, and likes to stay active—often on the basketball court or ski slopes. Total Knee Replacement Partial Knee Replacement Total Shoulder Replacement Reverse Total Shoulder Knee Arthroscopy Shoulder Arthroscopy [Meet Eric S. Millstein at Commons Clinic ↗](https://commonsclinic.com/physicians/eric-millstein/) ## Keep getting to know us. [All reviews for Eric S. Millstein →](https://commonsclinicreviews.com/physicians/eric-millstein/) [Insurance and billing experiences across our team →](https://commonsclinicreviews.com/review-topics/insurance-billing/) [Staff and office experience reviews →](https://commonsclinicreviews.com/review-topics/staff/eric-millstein/) [Listening and clear explanations reviews →](https://commonsclinicreviews.com/review-topics/communication/eric-millstein/) [Compassion and bedside manner reviews →](https://commonsclinicreviews.com/review-topics/compassion/eric-millstein/) [Appointments and wait times reviews →](https://commonsclinicreviews.com/review-topics/access-scheduling/eric-millstein/) [Knee reviews →](https://commonsclinicreviews.com/review-topics/knee/eric-millstein/) [Shoulder reviews →](https://commonsclinicreviews.com/review-topics/shoulder/eric-millstein/) Bring what matters to you ## Your questions *belong in the conversation.* Practical questions deserve clear answers too. These patients mention insurance, billing and costs in their accounts of care. - Whom should I contact to discuss my coverage and charges? - Which details in these patient accounts would I like to ask our team about? In their own words ## Care feels personal. *So do these stories.* These are individual experiences. A topic mention does not establish who performed a procedure, medical suitability or a typical result. This collection shows written reviews rated 4 or 5 stars that mention insurance and billing. You can read every rating and written review on [the full clinician profile](https://commonsclinicreviews.com/physicians/eric-millstein/) . 17 written reviews Highest rated first · Newest within each rating > The staff was very friendly and helpful. I had sent information but forgot to bring my Medicare and secondary insurance card. They knew they could trust us and when we got home we sent it right in. I very much appreciated that. Dr. Millstein was clearly knowledgeable about my condition, New exactly what treatment to give, and was very friendly, And accommodating. I can’t wait for my next joint to fall apart and you can be sure I will come back. A. Silverstein Rating: 5/5 · Source: Google · Date: 9 weeks ago [Reviewer’s Google activity](https://www.google.com/maps/contrib/113153129407099335506/place/ChIJt04grlG5woARykBaakD_dF8) Source link type: reviewer place Attributed clinician: Eric S. Millstein, MD > I had a problem with my knee for nine months, and had been seeing another orthopedic surgeon who had misdiagnosed me. Luckily, I had the good sense to obtain a second opinion from Dr. Millstein. > > Dr. Millstein made a diagnosis in literally two minutes, and my knee was operated on about two weeks later. After nine months of walking with extreme pain in my right knee, I obtained complete relief in a very short period of time. > > Extremely grateful to be able to walk without pain, and extremely grateful to this excellent doctor, who did not even need to obtain any imaging studies whatsoever to make my diagnosis. > > As a doctor myself, my advice for anyone out there who is experiencing frustration with their doctors's diagnosis is to obtain a second opinion! Not all doctors know what the hell they're doing. And with medicine getting busier and crazier than ever before, and insurance companies less and less willing to pay for tests, outstanding doctors such as Dr. Millstein are becoming more and more crucial. B. K. Rating: 5/5 · Source: Yelp · Date: 1/7/25 [Read review on Yelp](https://yelp.com/biz/eric-millstein-md-santa-monica?hrid=j32ZvGpkguIAsjxktjb_lA&utm_medium=copy_link&utm_source=biz_post_share&l=en_US) Source link type: verified permalink Attributed clinician: Eric S. Millstein, MD > Dear Dr. Millstein and Staff, > > I wanted to take a moment to express my gratitude for the exceptional care I received during my recent visit to your office on Tuesday, July 9, 2024. As a new patient, I was unsure of what to expect, but your entire team made me feel incredibly welcome and comfortable right from the start. > > Firstly, I was impressed by how efficiently the administrative staff handled my paperwork and insurance details. They were friendly and helpful, which immediately put me at ease. > > During my consultation with you, I found your approach to be not only professional but also very personable. You took the time to listen attentively to my concerns and thoroughly explained the treatment options available to me. Your expertise and empathy were evident throughout the appointment, and I left feeling reassured and confident in my healthcare plan moving forward. > > Additionally, the facilities were clean and well-maintained, which further added to the positive experience. > > Overall, my visit exceeded my expectations, and I look forward to continuing my healthcare journey under your guidance. Thank you once again for your outstanding care and for creating such a positive environment in your practice. > > B. montgomery B. montgomery Rating: 5/5 · Source: Google · Date: Jul 11, 2024 [Reviewer’s Google activity](https://www.google.com/maps/contrib/117894411335516532615/place/ChIJt04grlG5woARykBaakD_dF8) Source link type: reviewer place Attributed clinician: Eric S. Millstein, MD > Although I haven't seen Dr. Millstein yet and I'm literally just sitting in the waiting room, I had to share my experience thus far with this unbelievable office. Three days ago I fell and broke my wrists, collarbone and a rib. After a quick ER visit, I was told to find an orthopedic specialist to determine what to do next. I called every office around Venice and unfortunately was rejected by all of them because "we don't take new patients at the moment"... I explained that I'm in incredible pain but no luck. > Until I called Dr. Eric Millstein's office! The reception ladies were the sweetest and understood my situation and made a true effort to get me in ASAP. Insurance, payments and other items were far from being a priority. I felt like they genuinely wanted to help. The intake form portal and X-ray uploading platform were very user-friendly and it took me less than 5 min to complete it all. > They booked me an appointment a week out but kept on updating me on cancellations. A day later a Susie answered my call and was able to squeeze me in to see the Dr. (I can't even describe to you how sweet and helpful this woman is!!) > Schevobnn checked me in with the outmost professionalism and I'm currently waiting for the Dr. > > Highly recommended H. M. Rating: 5/5 · Source: Yelp · Date: 1/12/23 [Read review on Yelp](https://yelp.com/biz/eric-millstein-md-santa-monica?hrid=_-lHrXxmKR7tYELwXp7BWg&utm_medium=copy_link&utm_source=biz_post_share&l=en_US) Source link type: verified permalink Attributed clinician: Eric S. Millstein, MD > Would give this guy 100 stars if I could! > > Was referred by both one of my best friends and my son who is an insurance defense lawyer who uses both drs Kaye and Millstein as their ortho experts. > > Had rotator cuff surgery and was expecting the worst, given all of the people I talked to who had the same procedure done. Couldn't have been easier. > > Little pain and discomfort, but that should be expected why you get high quality care. Dr. Millstein was out of network but paid his fee in cash happily. I'm playing golf this weekend, 14 weeks post surgery. Dr. Millstein's CV is ridiculous, as are his doctor and surgical skills. C. G. Rating: 5/5 · Source: Yelp · Date: 8/11/22 [Read review on Yelp](https://yelp.com/biz/eric-millstein-md-santa-monica?hrid=s047VvJL5lc89jjvaL6PdA&utm_medium=copy_link&utm_source=biz_post_share&l=en_US) Source link type: verified permalink Attributed clinician: Eric S. Millstein, MD > Awesome experience and result. Millstein is the king, was recommended to him by good friend and my son who is an insurance defense lawyer who uses this office as their experts. > Couldn't be happier, physical therapist told me I have the most range of motion the quickest he's ever seen. Hopefully back to playing golf after 3 months. If you go to anyone else, you're braindead! C. Gardner Rating: 5/5 · Source: Google · Date: Aug 1, 2022 [Reviewer’s Google activity](https://www.google.com/maps/contrib/101910642866467567082/place/ChIJt04grlG5woARykBaakD_dF8) Source link type: reviewer place Attributed clinician: Eric S. Millstein, MD > A bit frustrated by the office as I scheduled an appointment 2 weeks in advance and was told my insurance covered my appointment (Anthem EPO; just FYI, they do take PPOs, but not EPOs), and I was not notified until I arrived that my insurance would not cover the appointment. I should have confirmed with my provider, but it's hard not to trust the people with experience at the front desk. > > Nevertheless, Dr. Millstein still saw me and didn't charge me. I only had a minor tendon injury in my foot, so it wasn't much to diagnose and for him to give me some basic advice, but I still found the fact that he would see me despite the mistake a sign of good character and a good doctor. He also offered to look at a list of orthopedists my insurance covers (from the Anthem site) and give his rec, something I thought was a good way to make up for the mistake. > > These things happen, and I think it speaks volumes as to how this practice is run that they did the best to accommodate me despite the confusion of our insurance system in this country, hence the 5 stars. M. M. Rating: 5/5 · Source: Yelp · Date: 1/20/21 [Read review on Yelp](https://yelp.com/biz/eric-millstein-md-santa-monica?hrid=Vo1rnX1TL3xvTjcvHpijZw&utm_medium=copy_link&utm_source=biz_post_share&l=en_US) Source link type: verified permalink Attributed clinician: Eric S. Millstein, MD > Second acute orthopedic need. Calling Dr. Millstein was a no-brainer. Didn't matter that I am in-between insurance coverage, he gave me a great deal on the visit and said if I need to have surgery, he will help me find a doctor in-network that he would talk to about what I needed and make sure I was in good hands. What doctor goes above and beyond like that? This guy is everything you could want in a doctor - can you put a price on that peace of mind? I. Stevenson Rating: 5/5 · Source: Google · Date: Feb 4, 2020 [Reviewer’s Google activity](https://www.google.com/maps/contrib/113010531408779364459/place/ChIJt04grlG5woARykBaakD_dF8) Source link type: reviewer place Attributed clinician: Eric S. Millstein, MD > Dr. Milstein as both compassionate and confident and his expertise. The office is very clean and pleasant and the doctor himself and all the nurses and staff are kind caring and attentive. I want to being referred to a different specialist and even though they could have simply run all the tests and charge my insurance they did the better thing and let me know that I should seek out all these procedures with a different positi I want to be referred to a different specialist and even though they could have simply run all the tests and charge my insurance they did the better thing and let me know that I should seek out all these procedures with a different physician. I would feel very confident and comfortable coming back to this office for any future needs that I or my family or friends may have and I would highly recommend them to others. V. Krin Rating: 5/5 · Source: Google · Date: Jul 17, 2019 [Reviewer’s Google activity](https://www.google.com/maps/contrib/101780580523675732775/place/ChIJt04grlG5woARykBaakD_dF8) Source link type: reviewer place Attributed clinician: Eric S. Millstein, MD > This is way overdue. Dr. Millstein performed surgery for me on 11/17/17. I had a graft replace for an ACL and meniscus repaired. His communication throughout the process including texting and calling me post op. was a big surprise and also very helpful. > > Not all surgeons are alike. Whether it's their ability, or bedside manner, or communication pre/post op. you will see quite a variance between these types of professionals. Dr. Millstein nails all the categories and I am so grateful that Cedars referred me to him and that my insurance worked with him. > > I would highly recommend him if you are injured and need a great Orthopedic surgeon. Personally, I hope I only have to see him for follow up appointments and not another injury, but if "life happens" I would see him again. F. L. Rating: 5/5 · Source: Yelp · Date: 5/23/18 [Read review on Yelp](https://yelp.com/biz/eric-millstein-md-santa-monica?hrid=WLzqVhveEQ-des117aLVfA&utm_medium=copy_link&utm_source=biz_post_share&l=en_US) Source link type: verified permalink Attributed clinician: Eric S. Millstein, MD > This is a long overdue update to my initial review. The issue with their dropping of my insurance company without notifying me and then billing for the uninsured injections was completely resolved by their billing office. The entire amount charged to me was removed from their books, and I received an apology for their missing to notify me of the change of insurance. I have since been back to the office and am very pleased with Dr. Millstein's care. F. B. Rating: 5/5 · Source: Yelp · Date: 10/27/16 [Read review on Yelp](https://yelp.com/biz/eric-millstein-md-santa-monica?hrid=gsNJRIl4g8Xdp2EUsod4rQ&utm_medium=copy_link&utm_source=biz_post_share&l=en_US) Source link type: verified permalink Attributed clinician: Eric S. Millstein, MD > (This review is WAY late, but more than worth reading!) > I had massive knee/joint pain. After meeting with several orthopedists and finding no real rapport or confidence with them, I met with Dr. Millstein. My knees instantly knew they'd found their soulmate! It was clear from arthroscopic surgery I was walking on borrowed time, not to mention being freaked out at the thought of knee replacement. When I'm nervous, I ask a lot of questions, and by "a lot" I mean "a lot MORE than a lot." Not only did he answer each and every one, but went the extra light year and laughed at my jokes (unlike most physicians, who usually threaten to charge me extra). > (As they say, I can be a "problem patient.") > When it came time to replace my left knee, I went willingly. (He's been kind enough never to mention that in my about-to-enter-dreamland fog, I think I asked him for a date! Oy!) > A few days at Cedars-Sinai and a few months of PT and I was walking a zillion times better than I ever had! In fact, a few months later, he replaced my right knee, which I have very comfortably crossed over my left as I type this several years later (I told you I was way late with this). > For a while, he no longer accepted my insurance, and I respect him for that, because I felt he was vastly undercompensated by said company. And I am willing to pay the extra "out-of-plan" cost to see him, because I feel 100% comfortable in his care, not to mention that of his nurse, Nancy (how she puts up with me I'll never know either)! > In short, if you don't have a leg to stand on, you should see Dr. Millstein! (And no, he didn't laugh at that one either!) > In all seriousness, he IS the best! R. Harris Rating: 5/5 · Source: Google · Date: Jun 6, 2016 [Reviewer’s Google activity](https://www.google.com/maps/contrib/107974884488859700062/place/ChIJt04grlG5woARykBaakD_dF8) Source link type: reviewer place Attributed clinician: Eric S. Millstein, MD > I was referred to Dr Millstein by a friend who was happy with him. I'm glad I was. He performed my rotator cuff surgery. I was scared and nervous as this was my first time ever having any issues with my body, let alone surgery. Dr Millstein took ample time to sit with me prior to surgery and go through in detail what would happen. He's quite busy, but it made me feel good to know he was so generous with his time. The surgery went well and the recovery, although long and painful, has went well too. I'm now 7 months removed from surgery and it appears I'll be almost as good as new. > > The nurses and his staff are super nice too both in their demeanor and responsiveness. Further as I only had Catastrophic insurance and therefore was going to be paying for this out of pocket they helped me understand the exact costs prior to surgery and were honest and forthright. When the bills came due it was just as they said months prior. > > Dr. Millstein is quite busy - but he's worth the wait. If you're unlucky enough to have an issue get an appointment with him and don't look back. S. S. Rating: 5/5 · Source: Yelp · Date: 11/24/14 [Read review on Yelp](https://yelp.com/biz/eric-millstein-md-santa-monica?hrid=V8fsLlwOLaHWx6hjUsvMIQ&utm_medium=copy_link&utm_source=biz_post_share&l=en_US) Source link type: verified permalink Attributed clinician: Eric S. Millstein, MD > I had the privilege of seeing Dr. Millstein twice and on both accounts I was super impressed by his kindness and genuine concern for me as a patient. I hadn't been to a doctor in over 10yrs and have always been a little skeptical of doctor visits. However, after meeting with Dr. Millstein I could tell right away through our conversation he was extremely honest and understanding of my financial situation and tried to do what would be most cost effective without sacrificing my well being. It was so nice to meet a doctor who's not only skilled in his field, but compassionate while being direct about the kind of care I needed. If you meet with him you'll know what I mean. I would HIGHLY highly recommend him! Such a friendly genuine person. A. W. Rating: 5/5 · Source: Yelp · Date: 4/14/14 [Read review on Yelp](https://yelp.com/biz/eric-millstein-md-santa-monica?hrid=e0JFEUJWh9TJM6RRbq2H-Q&utm_medium=copy_link&utm_source=biz_post_share&l=en_US) Source link type: verified permalink Attributed clinician: Eric S. Millstein, MD > Mine was a very mixed experience with this orthopedist and staff. I found Dr. Millstien on the internet. I’ve been treated several times in his offices for a very typical joint issue, no surgery. > > His offices are very conveniently located. Each was very clean with absolutely no wait times. It is really comfortable in the beautiful waiting areas; both waiting areas were nearly always empty on all of my visits. My first impression of Dr. Millstien was that he was a nice guy. > > But although my first visit was fine, I get a strong sense something is “off” with this organization. > > My second visit was OK, but I’ve noticed that this doctor’s bedside manner seems caring at first, but later surfaces as quite arrogant, condescending and “superior to you.” Honestly, he comes off making it clear that he is doing you a favor by treating you. > > Although he called me with test results, he recommended a very cookie-cutter approach -- cortizone “for the pain” -- which I resisted as I knew it to be a short-term, band-aid fix. My pain had gone. I succeeded in leading him (via many phone calls with one helpful nurse) to a more sophisticated treatment used by the top guys. I would have expected him to have led this discussion and options with me right off the bat since it is known that cortizone can have negative side effects. Still...no big deal. > > But what followed were excruciating, unnecessary problems with his poorly trained staff -- they are incompetent, unhelpful and really don’t seem to care that a patient is calling because that patient needs assistance. In my case, I only needed a procedure code typically required by insurance -- just a number! Ironically, they answer the phone with “How may I help you?” yet cannot or will not fulfill that promise. > > One staffer refused to provide the code, yelled at me and made me feel as if my insurance company’s need was a real bother to her and her co-workers. What the very rude and condescending staff member finally provided....... was still wrong simply because she refused to listen to my request. Her behavior was unacceptable. I ended up getting the needed code from the doctor in person on my final visit -- it took him less than 10 seconds to provide it. > > I really gave this place a chance because it is so convenient and their internet website marketing really pulled me in. But I will NOT return here and certainly would NOT consider surgery with this organization should I need it. Lesson learned -- 1) don’t pic a doc off the internet just because he is close. 2) the way the staff treat patients starts at the top of the organization, trickling down from the attitude of the guy whose name is on the door. > > There are hundreds of great orthopedic guys with professional, caring, service-oriented staffs in Los Angeles. Now I am reminded why the best orthopedists have the busiest waiting rooms! M. Rating: 5/5 · Source: Google · Date: Sep 1, 2013 [Reviewer’s Google activity](https://www.google.com/maps/contrib/103951554124979946392/place/ChIJt04grlG5woARykBaakD_dF8) Source link type: reviewer place Attributed clinician: Eric S. Millstein, MD > I went to see Dr. Millstein for a meniscus tear that needed repair and had about as positive a surgical experience as one can hope for. I was back on my feet within a few days of the procedure, with minimal swelling and no pain. In short, a terrific outcome. > > Aside from being a great surgeon, Dr. Millstein is personable, caring, and runs a great office. They got me in for appointments with minimal wait time, were very accommodating regarding the surgical center where I needed (for insurance reasons) to schedule my procedure, and made sure that I had the necessary equipment for a quick and full recovery. > > I'd go back to Dr. Millstein without hesitation if I'm ever faced with anything like this again. K. F. Rating: 5/5 · Source: Yelp · Date: 7/29/13 [Read review on Yelp](https://yelp.com/biz/eric-millstein-md-santa-monica?hrid=IO2JrImWiQgONSvTTACwBQ&utm_medium=copy_link&utm_source=biz_post_share&l=en_US) Source link type: verified permalink Attributed clinician: Eric S. Millstein, MD > Loved Dr. Millstein! I needed meniscus surgery and had been referred to "all the best" of the other orthopods in BH and MDR. The others were such a chore to get an appointment with and had some pretty scary reviews of how their offices were run. While I was doing my research, Dr. Millstein's yelp review kept popping up. Could I find an orthopedic surgeon through Yelp I thought to myself? So I kept doing research, made a surgical consult appointment with one of the best, a MONTH away (other doc's very earliest available) and decided to look further into Dr. Millstein. I really liked what I read and decided to see Dr. M. Called and had an appointment three days later, had my consult & surgery completed before my appointment with that other doc even came around. So GLAD I went with Dr. M! My surgery was in the BH facility he uses and everyone at the surgery center was amazing. Dr. M. also does surgery in a MDR facility which I've heard is also wonderful but I had to go to BH for insurance coverage reasons. Most orthopods do surgery and have offices in two or three cities and most also work under the larger umbrella of a corporate group of surgeons. Dr. Millstein is a part of the D.I.S.C. Spine & Sports Center. Every one of Dr. Millstein's office staff is so nice and very helpful but I did have a couple of annoyances with hearing back from his assistant in a timely manner and once had a heck of a time getting someone to answer the phone. Both of these situations Dr. Millstein was aware of and assured me they are working on it. Nothing's perfect and no medical office gets it right all of the time and I will take my experience with Dr. Millstein any day. Waiting room experience was also excellent...ten minutes the first time and maybe 15 the next. D. F. Rating: 5/5 · Source: Yelp · Date: 5/1/13 [Read review on Yelp](https://yelp.com/biz/eric-millstein-md-santa-monica?hrid=2WLPEjFetCM6v3K-RZT9pA&utm_medium=copy_link&utm_source=biz_post_share&l=en_US) Source link type: verified permalink Attributed clinician: Eric S. Millstein, MD ## Complete review collection [Read all 17 written reviews in this collection](https://commonsclinicreviews.com/review-topics/insurance-billing/eric-millstein/all.md) ## Review pages in Markdown Previous: This is the first review page. Next: This is the last review page. - [Page 1](https://commonsclinicreviews.com/review-topics/insurance-billing/eric-millstein/index.md) ## Publisher & attribution Commons Clinic Reviews is operated by Commons Clinic. 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