Patient reviews

Dr Brandon was very professional and understood my medical concern help me to make a decision.

Brandon A. Ortega, MD

My testimony is giving God all the Glory for Dr. Brandon Ortega and his team. Many days I wanted to give up but didn’t! I believed God would heal me someday! It was 2012 when I truly started feeling the spinal pain. I was also experiencing joint pain! It began getting worse throughout the years. It was 2023 when I first met with Dr. Brandon Ortega who is part of the Optum Group. Dr Ortega is a Dr who took the time in explaining my condition. Dr. Brandon explained my condition which was, Cervical Nerve Root Disorder. He explained MRIs, X-rays and so forth. Dr. Ortega is just one of the many Drs. left in the medical profession who takes the time with his patients! Thank God. This has been my experience in such short period of time. Prior to Dr. Ortega, I saw many Specialist regarding my medical issues.I tried every Conventional Medicine and Physical Therapy to help relieve the painful suffering, I was dealing with. Not to mention years of depression. Dealing with the fact, that this aliment had left me drained was not easy. My health was rapidly declining. It was sometimes difficult for anyone to tell unless, I was having difficult days which kept me indoors. I was a silent sufferer! Dr. Ortega was honest enough to let me know, the only medical solution to stop the pain would be surgery. He discussed the procedures. I saw and read all the necessary information I needed to know and see. I sort the Lord on this matter. It was then I knew in my heart, that Dr. Ortega was the right Dr. in performing this procedure! I had my surgery on April 8th 2025. It has been one of the best decisions made. I am feeling 99.9% better in my life today. I thank God everyday. If do cry, it’s tears of joy! Anyone who has ever suffered from chronic pain can tell you, it will rob you of whatever joy you had or have. I’m am far happier than I have ever been. I’m slowly but surely recovering and getting back to enjoying life once again! Thank you Lord🙏🏼🙏🏼Thanks to Dr. Ortega and his awesome team at the Institute and Memorial Hospital 🙂

Brandon A. Ortega, MD

Excellent customer service. Friendly. Dr Ortega extremely professional.

Brandon A. Ortega, MD

His assistant Elena is very friendly and helpful Dr .Ortega made me feel at ease about my surgery and I love his bedside manner

Brandon A. Ortega, MD

Friendly staff. Didn't have to wait long

Brandon A. Ortega, MD

I received rather overwhelming diagnosis and still trying to grasp it all. Dr Ortega spent a great deal of time in describing it to me. But a day or so later, I had adjusted emotionally, but there still many questions. I have a pre-op appointment in about a 6 weeks and until then, I feel like I am in limbo. I reached out to the surgery scheduler but have not a return call or answers.

Brandon A. Ortega, MD

I t was an informative office visit. Office staff was friendly and efficient.

Brandon A. Ortega, MD

Dr Ortega has been very helpful and professional. Also very honest and receptive to my questions and worries.

Brandon A. Ortega, MD

I have been trying to call since Friday using the numbers listed on Google and the website, but the line just rings and when the system picks up, it states that no one is available and asks you to leave a message. It is unbelievable that they provide contact numbers for patients, yet it is currently impossible to actually reach anyone on the line.

Brandon A. Ortega, MD

Elena is very rude!! and has bad attitude Poor customer service.

Brandon A. Ortega, MD