Published by Commons Clinic. [Web version](https://commonsclinicreviews.com/experience/communication/) Reviewer names are abbreviated. Patient reviews describe individual experiences. Review counts describe source records, not unique patients or clinical outcomes; the acquired snapshot may not include complete platform histories. Clinical education and patient accounts do not replace a consultation. What matters to you # Listening & clear explanations A useful consultation helps you understand the working diagnosis, the options, and the next step. These patient accounts describe communication experiences; ask the practice how that conversation would work for your own concern. A question to bring ## Can you explain the options and the reason for this recommendation? ## Agree on how you receive an answer AMA guidance says patients should know when to expect test results and what to do about a delay. Ask which person explains what the result means for your care. Write down the next action and who takes it, especially when another office is involved. Sources: [Reporting Clinical Test Results — AMA Code of Medical Ethics, Opinion 2.1.5](https://code-medical-ethics.ama-assn.org/ethics-opinions/reporting-clinical-test-results) ## Check that the plan is usable AHRQ’s Third Edition health-literacy toolkit emphasizes clear information and confirmed understanding. Try explaining the next step in your own words, then invite corrections. Tell our team if a written instruction, language barrier, or unfamiliar term makes the plan hard to follow. A useful explanation should help you know what happens next. Sources: [AHRQ Health Literacy Universal Precautions Toolkit, Third Edition](https://www.ahrq.gov/health-literacy/improve/precautions/index.html) ## Questions to bring - Who will explain whether the result changes my treatment plan? - Can I explain the next step back to check that I understood it? ## Sources & further reading - [Reporting Clinical Test Results — AMA Code of Medical Ethics, Opinion 2.1.5](https://code-medical-ethics.ama-assn.org/ethics-opinions/reporting-clinical-test-results) American Medical Association - [AHRQ Health Literacy Universal Precautions Toolkit, Third Edition](https://www.ahrq.gov/health-literacy/improve/precautions/index.html) Agency for Healthcare Research and Quality · Reviewed January 2025 Use these resources to prepare the questions that matter to you. The accounts below are selected for an explicit topic mention, including mixed feedback. They are not a satisfaction score or proof of a medical result. Excerpt > knowledge, Dr. Khurana showed patience and concern. He also took the time to discuss all of my options and answered every single question I had. E. Lopez Rating: 5/5 · Source: Google · Date: October 18, 2026 [Reviewer’s Google activity](https://www.google.com/maps/contrib/102720978095943987349/place/ChIJCTVQzX26woARV5EyXoh3nDU) Source link type: reviewer place Attributed clinician: Sanjay Khurana, MD Excerpt > Dr. Bae was extremely personable, a great listener, and took the time to fully understand my concerns and answer my questions. I especially appreciated his A. alijani Rating: 5/5 · Source: Google · Date: October 6, 2026 [Reviewer’s Google activity](https://www.google.com/maps/contrib/109146127957742399300/place/ChIJSdGvF0q7woARopa4Y6gfPO4) Source link type: reviewer place Attributed clinician: Hyun Bae, MD Excerpt > friendly and personable. They were able to answer all my questions and take care of me right away! Highly recommend Dr Bae and his team! J. Cerven Rating: 5/5 · Source: Google · Date: October 5, 2026 [Reviewer’s Google activity](https://www.google.com/maps/contrib/115848109148023004052/place/ChIJSdGvF0q7woARopa4Y6gfPO4) Source link type: reviewer place Attributed clinician: Hyun Bae, MD Excerpt > very friendly and considerate. Dr. Bhalla actually listened and we had a nice conversation. There was very little waiting and the appointment didn’t feel rushed. F. Rating: 5/5 · Source: Google · Date: October 2, 2026 [Reviewer’s Google activity](https://www.google.com/maps/contrib/110493972338483100505/place/ChIJ8YAf0pAz3YARGxtBH2uG-xA) Source link type: reviewer place Attributed clinician: Amandeep Bhalla, MD Excerpt > through everything step by step, answered every question I had, and always made sure I understood what to expect. He gave me so much confidence H. Collins Rating: 5/5 · Source: Google · Date: September 24, 2026 [Reviewer’s Google activity](https://www.google.com/maps/contrib/112169396605035631227/place/ChIJN5abTJkz3YARYFiCkifHPjw) Source link type: reviewer place Attributed clinician: Prem N. Ramkumar, MD, MBA Excerpt > Very professional, explained very well and in a way that I could understand. Great bed side manners . G. Macdonald Rating: 5/5 · Source: Google · Date: September 22, 2026 [Reviewer’s Google activity](https://www.google.com/maps/contrib/110515971272919342580/place/ChIJwywFJecz3YARtT6_xCQSQgM) Source link type: reviewer place Attributed clinician: David Lee, MD [Browse matching review records →](https://commonsclinicreviews.com/reviews/?topic=communication) ## Questions and reading Patient experience ### [Finding clear explanations and a coordinated care team](https://commonsclinicreviews.com/articles/listening-explanations-and-care-coordination/) Clear care means more than receiving information. You should be able to connect the diagnosis, the choices, and the next step—and know how your team will help keep the plan together. [Read the guide](https://commonsclinicreviews.com/articles/listening-explanations-and-care-coordination/) Choosing your care ### [How to prepare for your first orthopedic visit and leave with a plan](https://commonsclinicreviews.com/articles/preparing-first-orthopedic-visit/) A short symptom story, the right records, and a few priorities can help your first orthopedic visit end with a plan you understand. You do not need to arrive with your own diagnosis. [Read the guide](https://commonsclinicreviews.com/articles/preparing-first-orthopedic-visit/) Choosing your care ### [What to ask about follow-up communication before you choose care](https://commonsclinicreviews.com/articles/follow-up-communication-after-treatment/) Before treatment, agree on how questions, results, and unexpected changes will be handled. A clear follow-up plan can make the days between appointments feel much less uncertain. [Read the guide](https://commonsclinicreviews.com/articles/follow-up-communication-after-treatment/) ## Publisher & attribution Commons Clinic Reviews is operated by Commons Clinic. This website is not affiliated with, sponsored by, or endorsed by Google, Zocdoc, or Yelp. Google, Google Maps, and Google Business Profile are trademarks of Google LLC. Zocdoc and the Zocdoc logo are trademarks of Zocdoc, Inc. Yelp and the Yelp logo are registered trademarks of Yelp Inc. All third-party names and logos belong to their respective owners and identify the original review sources. © 2026 Commons Clinic. All rights reserved.